jetben Privacy Policy

This Privacy Policy (hereinafter "Policy") describes how jetben (hereinafter "jetben", "we", "us", or "the Platform"), operating at jetben.vip, collects, processes, stores, and protects the personal data of individuals (hereinafter "you", "User", or "Player") who access and use the jetben website, mobile interface, and all related services.

jetben is committed to handling personal data responsibly, transparently, and in a manner consistent with applicable data protection principles. We recognise that players in Bangladesh entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy sets out the specific categories of data we process, the purposes for which we process it, and the safeguards we have in place to protect it.

By registering an account on jetben, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the platform and contact us to close your account.

jetben collects personal data in several categories depending on the nature of your interaction with the platform. The specific data types we may hold about you are described below.

We do not collect or store sensitive personal data beyond what is strictly necessary for the purposes described in this Policy. We do not collect government tax identification numbers, biometric data, or health-related information.

jetben collects personal data through the following channels and mechanisms:

• Direct Registration: When you create a jetben account, you provide identity and contact data directly through the registration form.
• KYC Verification: When you submit identity documents for account verification, we collect identity document data and images directly from you.
• Payment Transactions: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing systems capture the financial data necessary to complete the transaction.
• Platform Usage: As you browse the jetben website, place bets, play casino games, and interact with platform features, we automatically collect account activity data and technical data via server logs and session tracking.
• Customer Support Interactions: When you contact our support team through live chat or email, we collect and record the content of those communications.
• Cookies and Similar Technologies: When you visit jetben.vip, cookies and similar technologies may collect technical data about your device and browsing session. See Section 7 for full details.
• Third-Party Verification Services: In certain circumstances, we may receive supplementary identity or fraud-risk data from third-party KYC and anti-money-laundering service providers in order to verify the information you have provided.

jetben processes personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use the data categories described in Section 2.

• Account Management: To create, maintain, and administer your jetben account, including verifying your identity, processing deposits and withdrawals, and managing account balances in Bangladeshi Taka (৳).
• Service Delivery: To provide access to sports betting markets (including BPL, T20, IPL, and international cricket fixtures), live casino games, slot machines, arcade titles, and all other platform features.
• Regulatory Compliance: To comply with applicable anti-money-laundering (AML) and Know Your Customer (KYC) obligations, including conducting enhanced due diligence where required by transaction volume or risk profile.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, bonus abuse, and other conduct that violates our Terms and Conditions.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools to players who request them.
• Customer Support: To respond to enquiries, resolve disputes, and provide assistance to players via live chat and email at [email protected].
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaigns (e.g., Eid, Pohela Boishakh, BPL season promotions) where you have opted in to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, improve the user experience, and develop new platform features.
• Legal Obligations: To retain records as required by applicable law, respond to lawful requests from regulatory or law-enforcement authorities, and enforce our Terms and Conditions.

jetben does not use personal data for automated decision-making that produces legal or similarly significant effects without human review, except in cases of fraud detection where an account may be temporarily suspended pending manual investigation.

jetben processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the account agreement with you — including account creation, payment processing, and service delivery — is carried out on the basis that it is necessary for the performance of a contract to which you are a party.
• Legal Obligation: Certain processing activities — particularly KYC verification, AML monitoring, and transaction record-keeping — are carried out to comply with legal obligations applicable to online gaming and financial services operators.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and customer support is carried out on the basis of jetben's legitimate interests in operating a safe, fair, and commercially viable platform, where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and the use of non-essential cookies is carried out on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jetben does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and with the following categories of recipient:

• Payment Service Providers: We share financial data with bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) solely for the purpose of processing deposits and withdrawals. These providers process your data under their own privacy policies and are contractually bound to handle it securely.
• Game Providers: When you play games hosted by third-party providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe, certain technical and session data may be transmitted to those providers' game servers as necessary for the game to function. Game providers do not receive your identity or financial data.
• KYC and Compliance Partners: We may share identity and document data with accredited third-party KYC verification and AML screening services for the purpose of fulfilling our compliance obligations.
• IT and Infrastructure Providers: We use trusted technology partners for cloud hosting, data storage, email delivery, and live chat services. These partners access personal data only to the extent necessary to provide their contracted services and are bound by strict data processing agreements.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where we believe disclosure is necessary to protect the rights, property, or safety of jetben, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the jetben business, personal data held by jetben may be transferred to the relevant successor entity. Players will be notified of any such transfer and its impact on their data.

jetben uses cookies and similar tracking technologies (including pixel tags and session storage) to operate the platform effectively, remember your preferences, and gather analytics data that helps us improve the user experience for players across Bangladesh.

The following categories of cookies are used on jetben.vip:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as login session management, account authentication, and bet slip functionality. These cookies cannot be disabled without significantly affecting your ability to use the platform.
• Functional Cookies: These cookies remember your preferences — such as language settings and interface layout choices — to provide a more personalised experience. They are set on the basis of your consent.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the platform, which pages are most visited, and where technical issues may arise. This data is aggregated and does not identify individual players.
• Security Cookies: Short-lived cookies used to support fraud detection and abuse-prevention mechanisms, including CSRF (Cross-Site Request Forgery) protection tokens.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair core platform functionality including account login. Third-party game providers may set their own cookies when you launch games within the jetben casino lobby; jetben does not control those cookies.

jetben retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the full duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements.
• Transaction Records: Financial transaction records (deposits, withdrawals, bet settlements) are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the account relationship or the completion of the KYC process, whichever is later.
• Support Communications: Live chat transcripts and email records are retained for a minimum of two (2) years to support dispute resolution and quality assurance.
• Technical and Log Data: Server logs and session data are retained for a rolling period of up to twelve (12) months for security monitoring and fraud investigation purposes.
• Marketing Preferences: Records of your marketing consent status (opt-in or opt-out) are retained indefinitely to honour your preferences and demonstrate compliance.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

jetben implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and jetben servers is encrypted using industry-standard SSL (Secure Sockets Layer) / TLS (Transport Layer Security) protocols.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff who handle player data are subject to confidentiality obligations and regular data protection training.
• Secure Data Storage: Personal data is stored on secured servers with firewalls, intrusion detection systems, and regular vulnerability assessments in place.
• Password Security: Account passwords are stored using industry-standard hashing algorithms. jetben staff cannot view or retrieve your password in plain text.
• Fraud Monitoring: Automated systems continuously monitor account activity for anomalies indicative of account takeover, identity fraud, or financial crime.

While jetben takes every reasonable precaution to protect your data, no method of electronic data transmission or storage is completely immune to breach. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, jetben will notify affected players and relevant authorities in accordance with applicable legal requirements and within the timescales prescribed by law.

As a data subject whose personal data is processed by jetben, you hold the following rights with respect to that data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and provide sufficient information to identify your account.

• Right of Access: You have the right to request a copy of the personal data jetben holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You may update basic contact information directly within your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that we may be required to retain certain data for legal compliance purposes even following an erasure request.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is carried out on the basis of consent or contract and by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes. You may unsubscribe from marketing communications at any time by contacting support.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

jetben will respond to verifiable data rights requests within a reasonable timeframe and in any event within thirty (30) days of receipt, unless the complexity or volume of requests justifies a longer period (up to a maximum of ninety days), in which case we will notify you accordingly.

jetben strictly prohibits access to and use of the platform by individuals under the age of 18. The platform is not directed at, and does not knowingly collect personal data from, minors.

If jetben discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 18, the relevant account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any funds beyond the original deposited amount will be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account on jetben, please contact our support team immediately at [email protected] so that we can take prompt action to close the account and handle any associated data appropriately.

The jetben platform integrates with a number of third-party services that are necessary for delivering its core features. These include game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification vendors, and infrastructure providers.

Each of these third-party services operates under its own privacy policy and data processing terms. jetben enters into data processing agreements with all third-party processors to ensure that your personal data is handled with an equivalent level of care and protection to that described in this Policy.

jetben is not responsible for the privacy practices of third-party game providers in respect of data processed directly within their game environments. We recommend reviewing the privacy policies of individual game studios if you have specific questions about data handling within a particular game.

jetben reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the platform homepage and, where practicable, by sending an email notification to the address associated with your account prior to the changes taking effect.

The effective date of the current version of this Policy is displayed at the top of this page. We recommend that you review this Policy periodically so that you remain informed about how your personal data is being protected. Your continued use of the jetben platform following the posting of an updated Policy constitutes acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which jetben handles your personal data, please contact our support team using the details below. We are committed to responding to all data-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: Data Rights Request
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the jetben platform.
• Response Time: We aim to acknowledge all data-related requests within 48 hours and provide a full response within 30 days.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6), including weekends and public holidays.

For matters relating to your account settings, deposit limits, self-exclusion, or responsible gaming tools, please also visit our dedicated Responsible Gaming page. For the full platform rules governing your account, please review our Terms & Conditions.